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>Our Policies

Trailer Sales

Why leave the comfort of your home just to start shopping? Sit back, relax and shop HickmanTrailer.com for your new trailer without wasting your gas, money or time. Our site inventory is updated daily. New and used trailers are always arriving. To finalize your transaction, just call us at 719-227-9959. Due to Sales Tax and titles, trailer inventory cannot be purchased online.

Sales Tax

We only collect sales tax on purchases shipped to a Colorado, Colorado Springs or El Paso County address. Duties, taxes or brokerage fees to a non-US address are your responsibility. Use tax laws vary by State. If sales or use tax is collected by your State on internet purchases, it is your responsibility.

Payment Options

We accept payment by Visa, MasterCard, Discover, American Express, and ATM/Debit cards with the Visa or MasterCard logo.

Return and Exchange Policy

Within 15 days of receipt of your shipment, you may return any new, unused, and uninstalled item for a full product refund. Simply contact us to arrange for a refund or replacement at our discretion. Items covered by this guarantee never have a restocking fee unless the complete item is not returned. Electrical items are non returnable due to the nature of the item.

If your shipment arrives and is missing any parts, please let us know. Just contact us within 5 days of the receipt of the order and we will have the missing parts shipped to you as quickly as possible.

Please note that we cannot exchange items. Simply place a new order for the items you would like. When the original order is returned a credit will be issued for those items.

Sending your Return

Simply include a copy of the return authorization email from our Customer Service team with your return and a copy of the original invoice and wrap the package securely. Returned items need to be in their original packaging. For your protection, we recommend that you use an insured shipping service that provides delivery confirmation such as UPS or USPS.

Note: customers are responsible for all shipping charges.

Send the package to the following address:
Hickman Trailer
2290 Hancock Expressway
Colorado Springs, CO 80910

Refunds

Please allow 14 business days from the date we receive your shipment for the processing of your shipment and the credit back to your account that was used for the original purchase. Actual shipping and handling charges will be deducted from the product credit unless the return is a result of our error.

Warranty

All parts are subject to manufacturer warranty only.

Security and Privacy Policy

Hickman Trailer is committed to protecting your privacy and ensuring safe and secure on-line shopping. The information we gather is used to process your order and to improve our customers' shopping experience. We do not sell, share, trade, or rent any information collected from this site to outside companies or third parties.

Every time you place an order, your information is protected on our secure server. We use industry standard SSL technology to securely encrypt all your personal data including your name, address, credit card number, and e-mail address. Our SSL certificate ensures that this data cannot be read as it travels over the internet. To use our secure checkout system, you will need to have a web browser that supports SSL. Your personal information is only used in processing your order, and is not stored on our web servers.

Terms of Use Statement

You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.

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